Frequently Asked Questions

The package is damaged, there is a missing product, or I received a defective product. What should I do?

It is worth visually inspecting the package delivered by the courier upon receipt.If you see any damage to the packaging or the product, please take a photo/video of it and report it as soon as possible to info@bunnybylashes.hu.

Important information:

If there is any external damage, you can ask the courier for a report.If something is missing, first check all layers and the inner packaging (it happens that smaller products slip inside).

We can accept reports of damage or shortages within 3 working days of receipt.

What should I do if I can't pick up the package on the day of delivery?

If you need to change the delivery address or time, contact the courier service immediately, as they will be able to offer you options.

Tip:

Emails from the courier company often end up in the Spam/Promotions folder - it's worth checking these.

What happens if I don't pick up the package several times?

If the courier cannot find you at home, he will send you an email or SMS about the delivery attempt.In case of multiple unsuccessful deliveries, the package will be returned to our warehouse.

Sources:

We can only resend returned, undelivered packages by pre-payment or credit card payment. We cannot provide cash on delivery after multiple non-delivery attempts.

I placed my order but didn't receive a confirmation email. Why?

There may be several reasons for this:

1. Your mailbox is full – you won't receive new messages → delete some older ones.

2. The email was sent to the Spam / Promotions / Other folder → check them all, this is where systems usually put automatic messages.

3. There was a typo in the correct email address → write to us and we will correct it.

Tip: it's worth adding the BunnyByLashes address to your safe senders.

I received a coupon code. How can I redeem it?

You can enter the coupon code on the cart page, under ORDER TOTAL.

It is important to enter it exactly as it appears in the promotion (case sensitive!).

Enter the code → click Apply / Next

The system will deduct the discount.

If you forgot to enter it, the order must be canceled, or write to our customer service.

Please note:Unfortunately, we cannot add a coupon code to an order that has already been finalized because the system automatically invoices it.

I received an error when paying by bank card. What should I do?

If the payment is unsuccessful, the order will not be created.

In this case:

Check that you have actually pressed the SEND ORDER button after payment.

Don't close the page too quickly, wait for the transaction to complete.

Try placing your order again or choose a different payment method.

If the system has reported an error, we will also send you an automatic email about it.

If you need help, write to: info@bunnybylashes.hu

When will my order be confirmed?

The system will send an automatic confirmation after placing the order.

We will send another email when the package is prepared and then hand it over to the courier service.

Average processing time:

- usually within 24 hours on working days
- may be longer during campaign periods

The system will send the invoice by email.
If you can't find it, check your promotions/spam folder - it often ends up there.

My credit card payment failed. What should I do?

In case of an unsuccessful payment, the system indicates that the transaction did not take place.

In this case, you must place a new order and select the payment method again.

If the error comes from the system side, write to us with confidence: info@bunnybylashes.hu